Refund policy

30-day returns

We want you to feel confident choosing your pillow. You may request a return within 30 days of receiving your order by emailing service@bluebamboodreams.co.uk. Please include your order number and the reason for the return.

Your statutory cancellation right

For online purchases, UK consumers may cancel within 14 days of receiving the goods without giving a reason. After telling us, you must return the goods within a further 14 days. You may inspect the product as you would in a shop; we may make a deduction if handling goes beyond what is necessary and reduces the product's value.

Our extended return period

For return requests made from day 15 through day 30, the item must be unused, unwashed and in its original packaging, with proof of purchase.

Return postage

For a change-of-mind or other non-quality return, return shipping is paid by the customer. We recommend using a tracked service. If an item is faulty, damaged, incorrect or not as described, contact us before sending it back; we will arrange or reimburse reasonable return postage where required.

Refunds

We will inspect the return and notify you. Approved refunds are made to the original payment method. We refund within 14 days after receiving the goods back, or after you provide evidence that they were sent back, where applicable. Standard outbound delivery charges are refunded where required by law; upgrades such as express delivery are not refundable beyond the standard delivery cost.

Return address

Blue Bamboo Dreams Returns
Unit 5-7, Seven Stars Industrial Estate
Wheler Road
Coventry
CV3 4LB
United Kingdom

This policy does not affect your statutory rights for faulty or misdescribed goods.